Return Policy

At Kodiak K9, we take pride in upholding quality standards for our merchandise that align with the exceptional standards we curate for our training. 

As most of our merchandise is made-to-order, returns are handled on a case-by-case basis for select items within 30 days of the purchase date. We highly recommend reviewing the product selections and specifications carefully before confirming your order. Once an order is placed, changes may not be possible. However, we understand that occasionally, issues may arise. If you’re not satisfied, we encourage you to reach out to our team. Please review the following guidelines outlined in our return policy below:

Eligibility for Returns

• Certain products may not be eligible for return.
• Due to the made-to-order nature of our products, returns are typically accepted only in cases of product defects, printing errors, or if the received item is significantly different from what was ordered. 
• Ensure that you carefully review product specifications before placing your order, as made-to-order items are not eligible for returns or exchanges based on customer error (e.g., ordering the wrong size, color, etc.)
• Returnable items must be unused, in their original packaging, and in the same condition as received.
• Returns of items purchased during a sale or promotional period may be subject to special conditions.

Return Process

• Contact our customer support team at kodiakwebsite@gmail.com to initiate the return process. Please provide your order number and details about the item you wish to return.
• If approved, our team will guide you through the return procedure, including the issuance of a return authorization and any necessary shipping instructions.
• Once you receive an RMA# from our team, pack the item securely in its original packaging and ship it back to us. Customers are responsible for return shipping costs unless the return is due to our error or a defective product. 
• PLEASE DO NOT SEND ANYTHING BACK WITHOUT BEING ISSUED A RETURN AUTHORIZATION NUMBER.

Return Process for Damaged or Defective Items

• In the rare event that you receive a damaged or defective item, please contact our customer support team at kodiakwebsite@gmail.com within 7 days of receiving your order if you encounter any issues with the product.
• Please provide clear images showcasing the defect or error in the received item along with your order number.
• Our team will review your case and, if eligible, guide you through the return process, which may involve providing a prepaid shipping label for the return.
• We will either issue a refund or arrange for a replacement of the item, depending on your preference and product availability.

For Eligible Refunds or Exchanges

• Upon receiving and inspecting the returned item, we will notify you about the status of your refund.
• Refunds will be issued to the original payment method used during the purchase. Please allow 10 business days for the refund to be processed.
• Due to the made-to-order nature of our products, we are unable to offer direct exchanges.